PRIVACY POLICY

Last Updated:26/12/2025

True Radiant Skin ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.radiantskinhk.com (the "Site") or make a purchase.

1. Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you use our site.

  • Personal Information: When you make a purchase, attempt to make a purchase, or sign up for our newsletter, we collect personal information including your name, billing address, shipping address, email address, and phone number.
  • Payment Information: We do not store your full credit card details. All payment transactions are processed through secure third-party payment processors (e.g., Stripe, PayPal).
  • Device Information: When you visit the Site, we automatically collect certain information about your device, including your IP address, web browser type, time zone, and some of the cookies that are installed on your device.

2.How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: To process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.
  • Communication: To communicate with you about your order status or respond to your inquiries.
  • Risk Screening: To screen our orders for potential risk or fraud (in particular, checking IP addresses matching billing addresses).
  • Marketing (With Consent): To send you emails about our new products, special offers, and skincare tips. You may opt-out of these communications at any time.

3.Sharing Your Information

We value your trust and do not sell your personal information to third parties. However, we share your information with trusted third parties to help us operate our store:

  • Service Providers: We use platforms (such as Wix) to host our online store.
  • Logistics: We share your shipping address and phone number with courier services to deliver your package.
  • Legal Compliance: We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, or to protect our rights.

4. Cookies

We use cookies to improve your experience on our Site. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site.

  • We use Functional Cookies to keep the website running (e.g., keeping items in your cart).
  • We use Analytics Cookies to help us understand how customers use the Site.
  • You can control and manage cookies in your browser settings. Please note that removing or blocking cookies can impact your user experience.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail: