WARRANTY POLICY

Warranty & Quality Guarantee Policy

Last Updated: 16/12/2025

At True Radiant Skin, we stand behind the quality and integrity of our formulations. While we cannot guarantee specific results due to the unique nature of individual skin types, we guarantee that our products are free from manufacturing defects and are handled with the utmost care before they reach you.

1.Limited Warranty for Defective Items

We warrant that our products will be free from material defects in packaging and formulation at the time of delivery. If you receive a product that is damaged, leaking, has a broken pump, or appears to be spoiled (unusual texture or odor), this is covered under our Quality Guarantee.

Coverage Window: You must report any defects within 48 hours of delivery.
Remedy: We will replace the defective item at no additional cost to you or provide a full refund.

2. Shelf Life & Freshness Guarantee

Our products are formulated with active ingredients. We guarantee a minimum shelf life of [6-12] months from the date of purchase when stored correctly (in a cool, dry place, away from direct sunlight).

Exclusions: This warranty does not cover products that have oxidized or spoiled due to improper storage by the customer (e.g., leaving the bottle open or in extreme heat).

3. Disclaimer: No Guarantee of Results

Skincare is a personal journey. While our products are rigorously tested, True Radiant Skin does not guarantee specific results (such as the complete removal of wrinkles, acne, or pigmentation).

Individual results may vary based on skin type, lifestyle, and consistency of use.
Dissatisfaction with the aesthetic results of the product is not considered a "defect" and is not covered under this Warranty Policy. (Please refer to our Return Policy for satisfaction inquiries).

4. Skin Sensitivities & Allergies

We encourage all customers to read the ingredient list carefully before purchase.

Patch Test: We strongly recommend performing a patch test before full application.
Liability: True Radiant Skin is not liable for any individual allergic reactions or skin sensitivities. An adverse reaction does not constitute a "defective product." However, please contact our support team if you experience issues, as we handle these cases on an individual basis.

5. Third-Party Resellers

This Warranty covers only products purchased directly from www.trueradiantskin.com. We cannot guarantee the authenticity, freshness, or quality of items purchased from unauthorized third-party sellers (e.g., unauthorized listings on Amazon, eBay, or Poshmark).

6. How to File a Warranty Claim

To file a claim for a damaged or defective product:

Email us at [Insert Email] with the subject line "Warranty Claim".
Include your Order Number.
Attach clear photos or videos showing the defect or damage.
Do not discard the product until we have reviewed your claim.

4. Skin Sensitivities & Allergies

We encourage all customers to read the ingredient list carefully before purchase.

Patch Test: We strongly recommend performing a patch test before full application.
Liability: True Radiant Skin is not liable for any individual allergic reactions or skin sensitivities. An adverse reaction does not constitute a "defective product." However, please contact our support team if you experience issues, as we handle these cases on an individual basis.

5. Third-Party Resellers

This Warranty covers only products purchased directly from www.trueradiantskin.com. We cannot guarantee the authenticity, freshness, or quality of items purchased from unauthorized third-party sellers (e.g., unauthorized listings on Amazon, eBay, or Poshmark).